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FAQs

General FAQ

Why doesn’t Restorative PT participate directly with insurance companies?

Simply put, the system doesn’t allow me to treat patients the way I find is most beneficial and still be fully compensated.  Most clinics see multiple patients an hour, utilize assistants and technicians/aides to assist with exercises, and use multiple modalities in treatment that don’t require constant attention. 

When they bill insurance companies, they often get reimbursed for less than half of what they charged. With reimbursement rates like that, they cannot afford to pay for and retain expert services from skilled physical therapists for the duration of a treatment session. 

At Restorative PT, you work one-on-one with a Doctor of Physical Therapy for your entire treatment.  I focus on individualized care and hands-on treatment in my sessions, leading to faster results.  Faster results save you time overall, help reduce your pain more quickly and get you back to enjoying your life again.

Can I bill my insurance for reimbursement of my out-of-pocket expenses?

Most patients can get reimbursement for their treatments. Your insurance company’s website should have claim forms that you can download. Submit the reimbursement form, along with a receipt for your payment and specific treatment codes Restorative PT will provide.

The amount of your reimbursement will vary depending on your particular insurance plan.  For more information, call ahead to ask your insurance company about their out-of-network physical therapy benefit.

Can you treat Medicare patients?

I can only treat you as a Medicare patient if you have already reached your cap or do not wish to have your claims filed for physical therapy.  Otherwise, I can only see Medicare patients for general wellness services (not deemed medically necessary) but not for physical therapy.  Please note that all Medicare patients require a referral from a physician for physical therapy.

So you’re saying that if I don’t have any injuries, I can still come to see you?

Absolutely!  There’s a general misconception out there about physical therapists. Most people think you only see one if you have pain, a physical problem, or some sort of functional loss.  This isn’t necessarily the case. Physical therapists are well suited to guide you in achieving and maintaining your optimal health and wellness.

Restorative PT offers NeuFit assessments, neuromuscular re-education with the Neubie, dry needling, manual therapy, postural training, and individualized exercise programs to keep your body in its best condition.  Set up an appointment for general wellness today to keep functioning at your highest level!

Do I need a referral from a medical doctor?

In North Carolina, you do not need a referral from a doctor for physical therapy unless I perform certain spinal manipulations, which are rare.  You may, however, need one if you are looking for reimbursement from your insurance company or if you plan to see me for extensive rehab that may last over 60 days.

Please call your insurance company ahead of time to determine whether you are required to have a referral from a doctor to submit your claims for reimbursement.  Also, all Medicare patients are required to have a doctor’s referral. If you have a doctor’s referral, you may present it to me at your first appointment or have it faxed to 828-348-7715. For more information on direct access, please click on the following link: http://www.ncptboard.org/documents/positionstatements/Direct%20Access.pdf

How many treatments will I need?

There is no way to predict how well your body will respond to treatment or predict how fast it will heal. Healing depends on many factors, such as your current state of health, additional co-morbidities, and the nature of your injury, pain, or dysfunction. 

You will usually need fewer treatments from me than you would at a more traditional clinic. Chronic injuries will usually take longer to resolve than acute problems. Traditional clinics utilize 2-3 sessions a week for up to 2 or 3 months. The number of treatments at Restorative PT can often be cut in half compared to more traditional clinics.

Do you hold any certifications?

I received my clinical Neuromuscular and Structural Bodywork certification from Kyle Wright and the North Carolina School of Advanced Bodywork after completing 115 hours of post-doctoral study in 2013.  I am also a certified Level I NeuFit Practitioner.

I am a doctor and would like more information.  Are you available for further discussion and/or demonstrations of your work?

I most certainly am!  Please don’t hesitate to contact me via phone at 828-788-3990 or email info@restorative-pt.com to set up a time for further discussion or to set up an appointment for a demonstration of my work.  Please also note that I am available for educational sessions and workshops as well.

Contact Restorative PT, Inc. in Asheville today to schedule an appointment at 828-788-3990 or info@restorative-pt.com

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